We have established the toll free telephone number [NUMBER] to assist affected individuals with any questions regarding the data breach incident and the identity monitoring and protection services we are making available. The call center will be open Monday through Friday, [TIME] to [TIME] Eastern Time, except for holidays.
Contact information for the three nationwide credit reporting agencies is as follows:
P.O. Box 740241
Atlanta, GA 30374-0241
Equifax security freeze: https://www.freeze.equifax.com/Freeze/jsp/SFF_PersonalIDInfo.jsp
PO Box 2104
Allen, TX 75013-0949
Experian security freeze: http://www.experian.com/consumer/security_freeze.html
PO Box 1000
Chester, PA 19022
TransUnion security freeze: http://www.transunion.com/personal-credit/credit-disputes/credit-freezes.page
If you believe you are the victim of identity theft you should contact the Federal Trade Commission and/or the Office of the Massachusetts Attorney General immediately. Contact information for both is below.
Federal Trade Commission
Visit the FTC website at www.ftc.gov
Call 1-877-ID-THEFT or (1-877-438-4338) (toll-free)
Federal Trade Commission
600 Pennsylvania Avenue NW
Washington, DC 20580
For Massachusetts Residents
Visit the Massachusetts Office of the Attorney General website at http://www.mass.gov/ago/
Call (617) 727-2200 or write to
One Ashburton Place
Boston, MA 02108
For Maine Residents
Visit the Maine Office of the Attorney General website at http://www.maine.gov/ag/
Call (207) 626-8800 or write to
6 State House Station
Augusta, ME 04333
For New Hampshire Residents
Visit the New Hampshire Office of the Attorney General website at http://doj.nh.gov/
Call (603) 271-3658 or write to
33 Capitol Street
Concord, NH 03301
For Connecticut Residents
Visit the Connecticut Office of the Attorney General website at http://www.ct.gov/ag/
Call (860) 808-5318 or write to
55 Elm Street
Hartford, CT 06106
Fraud alert and credit freeze information
Under state law, you have the right to obtain a police report in regard to this incident. If you are the victim of identity theft, you also have the right to file a police report and obtain a copy of it.
State law also allows consumers to place a security freeze on their credit reports. A security freeze prohibits a credit reporting agency from releasing any information from a consumer’s credit report without written authorization. However, please be aware that placing a security freeze on your credit report may delay, interfere with, or prevent the timely approval of any requests you make for new loans, mortgages, employment, housing or other services.
If you have been a victim of identity theft and you provide the credit reporting agency with a valid police report, it cannot charge you to place, lift or remove a security freeze. In all other cases, a credit reporting agency may charge you up to $5.00 each to place, temporarily lift, or permanently remove a security freeze. To place a security freeze on your credit report, you must send a written request to each of the three major consumer reporting agencies listed above.
In order to request a credit freeze, you will need to provide the following information:
- 1. Your full name (including middle initial as well as Jr., Sr., II, III, etc.)
- 2. Social Security number
- 3. Date of birth
- 4. If you have moved in the past five (5) years, the addresses where you have lived over the prior five years
- 5. Proof of current address (e.g., a current utility bill or telephone bill)
- 6. A legible photocopy of a government issued identification card (e.g., state driver’s license or ID card or military identification)
- 7. If you are a victim of identity theft, a copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft
- 8. If you are not a victim of identity theft, payment by check, money order, or credit card (Visa, MasterCard, American Express or Discover only). Do not send cash through the mail.
The credit reporting agencies have three (3) business days after receiving your request to place a security freeze on your credit report. The credit reporting agencies must also send written confirmation to you within five (5) business days and provide you with a unique personal identification number (PIN) or password, or both that can be used by you to authorize the removal or lifting of the security freeze.
To lift the security freeze in order to allow a specific entity or individual access to your credit report, you must call or send a written request to the credit reporting agencies by mail and include proper identification (name, address, and Social Security number) and the PIN number or password provided to you when you placed the security freeze, as well as the identities of those entities or individuals you would like to receive your credit report or the specific period of time you want the credit report available. The credit reporting agencies have three (3) business days after receiving your request to lift the security freeze for those identified entities or for the specified period of time.
To remove the security freeze, you must send a written request to each of the three credit reporting agencies by mail and include proper identification (name, address, and Social Security number) and the PIN number or password provided to you when you placed the security freeze. The credit reporting agencies have three (3) business days after receiving your request to remove the security freeze.